Privacy Policy
Last Updated: December 19, 2025
This Privacy Policy explains how personal information is collected, used, stored, and protected when users access this website or engage with retaining wall–related services associated with Retaining Walls Kapiti. By browsing the website, submitting enquiry forms, requesting project information, or communicating through digital channels, users acknowledge that they understand and accept the practices outlined in this policy. This document is designed to promote transparency, accountability, and confidence in how personal information is managed across all service interactions connected to retaining wall planning, construction, and maintenance.
All personal data associated with Retaining Walls Kapiti is handled in accordance with the New Zealand Privacy Act 2020. This legislation ensures that information collected for consultations, site assessments, construction planning, engineering coordination, and ongoing communication is processed lawfully, securely, and fairly. Protecting user privacy while delivering reliable, compliant retaining wall services remains a core operational priority within the retaining wall industry.
Information We Collect
When users interact with Retaining Walls Kapiti, both personal and non-personal information may be collected. This information supports clear communication, accurate project scoping, regulatory compliance, and continuous service improvement across residential, commercial, and landscape retaining wall projects.
Personal Information Provided Voluntarily
Users may choose to provide personal information when they:
- Request a retaining wall quote or cost estimate
- Submit a contact or enquiry form
- Communicate via email or phone
- Schedule a site visit, inspection, or consultation
- Request follow-up documentation, engineering guidance, or maintenance advice
The types of personal information collected by Retaining Walls Kapiti may include:
- Full name
- Email address
- Phone number
- Property or project address
- Details about site conditions, materials, wall height, drainage needs, or design preferences
This information allows Retaining Walls Kapiti to accurately assess project requirements, coordinate logistics, and provide informed guidance from initial enquiry through project completion.
Technical and Usage Information
When users browse this website, Retaining Walls Kapiti automatically collects technical data to support performance analysis, website security, and user experience optimisation.
This information may include:
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Pages visited and time spent on each page
- Referral sources and navigation behaviour
- Search queries used to reach the website
Technical data helps identify which retaining wall services are most relevant to users and supports ongoing improvements to content structure, load speed, and usability.
Cookies and Tracking Technologies
Cookies are used by Retaining Walls Kapiti to ensure proper website functionality and to enhance user experience. Cookies allow the site to recognise returning visitors, support secure form submissions, and optimise page performance.
Types of Cookies Used
- Essential Cookies
Required for core functions such as form processing, page navigation, and secure access. - Performance Cookies
Monitor website performance, loading speed, and error detection to improve usability. - Functional Cookies
Store user preferences to streamline future interactions. - Marketing Cookies
Used only with user consent to deliver relevant service updates or reminders related to retaining wall solutions.
Users may disable cookies through browser settings; however, doing so may limit certain site features.
How Your Information Is Used
Information collected through Retaining Walls Kapiti is used strictly for professional, operational, and legal purposes relevant to retaining wall services.
Personal information may be used to:
- Respond to enquiries and provide detailed retaining wall quotes
- Schedule site inspections, construction work, or consultations
- Communicate project updates, timelines, and documentation
- Provide maintenance guidance or structural care advice
- Improve website content relevance and technical performance
- Maintain compliance with legal, engineering, and safety requirements
Personal information is never sold, rented, or disclosed to unauthorised third parties.
Information Sharing and Disclosure
Information associated with Retaining Walls Kapiti is shared only when necessary for legitimate operational or legal reasons.
Trusted Service Providers
Limited information may be shared with trusted third-party providers that assist with:
- Website hosting and technical maintenance
- Secure data storage and encrypted backups
- Analytics and performance monitoring tools
- Communication and scheduling platforms
All third-party providers are required to handle information securely and only for approved purposes.
Legal and Regulatory Disclosure
Information may be disclosed when required to:
- Comply with New Zealand laws and regulations
- Respond to lawful government or regulatory requests
- Protect legal rights, property, or public safety
Your Privacy Rights
Under the New Zealand Privacy Act 2020, users engaging with Retaining Walls Kapiti have the right to:
- Request access to personal information held about them
- Request correction of inaccurate or outdated data
- Request deletion of information that is no longer required
- Withdraw consent for marketing or non-essential communications
- Ask how personal information is collected, stored, and used
Privacy-related requests can be submitted through the Contact Us section at the end of this policy.
Data Protection and Security Measures
Protecting personal information is a priority for Retaining Walls Kapiti. Industry-standard security practices are implemented to reduce risk and safeguard data integrity.
Security measures include:
- SSL encryption across all website pages
- Restricted administrative and system access
- Secure servers and encrypted data backups
- Regular software updates and monitoring
- Protection against unauthorised access and misuse
While no digital system can be guaranteed as completely risk-free, robust safeguards are consistently applied.
Data Retention Policy
Personal information collected through Retaining Walls Kapiti is retained only for as long as necessary to support:
- Retaining wall service delivery and project management
- Legal and regulatory compliance
- Dispute resolution and warranty support
- Accurate operational record-keeping
Once information is no longer required, it is securely deleted or anonymised.
International Data Processing
Some digital tools or hosting services used by Retaining Walls Kapiti may process data outside New Zealand. Any international data transfers are subject to contractual safeguards and privacy protections that meet New Zealand legal standards.
Privacy for Minors
This website is intended for adults making property, landscaping, or construction decisions. Retaining Walls Kapiti does not knowingly collect personal information from individuals under the age of 16.
Marketing Communications
Users who choose to opt in may receive service-related updates, maintenance reminders, or informational content connected to retaining wall construction and care. All marketing communications include clear opt-out options.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in legislation, security practices, or service processes. Continued use of the website indicates acceptance of the most recent version of this policy.
Governing Law
This Privacy Policy is governed by the laws of New Zealand. Any disputes relating to data handling practices connected to Retaining Walls Kapiti will be resolved under New Zealand legal jurisdiction.
FAQs – About Our Privacy Policy
Personal information such as your name, contact details, and property address may be collected when you request retaining wall services or submit an enquiry. Technical data like IP address and browser type is also collected to improve website functionality and user experience.
Yes. You may request deletion of personal information that is no longer required for legal or operational purposes. Requests are assessed in line with the Privacy Act 2020.
Information is shared only with trusted service providers or when legally required. It is never sold or shared for unrelated purposes.
Cookies are used to support website performance and usability. Marketing cookies are used only with consent, and users can manage cookie settings through their browser.
Information is retained only for as long as necessary to support service delivery, compliance, and record-keeping, after which it is securely deleted or anonymised.
The policy is reviewed periodically and updated as required to reflect regulatory or operational changes.
Information is retained only as long as necessary for service delivery, compliance, or record keeping, then securely removed.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights relating to Retaining Walls Kapiti, please visit the Contact page: https://retainingwallskapiti.co.nz/contact-us/ or email info@retainingwallskapiti.co.nz. Support is available to assist with privacy enquiries, data access requests, and information related to retaining wall services across the region.
